Quick Answers To Frequently Asked Questions
Registration
Q. I forgot my password. What should I do?
A. Go to our contact us page. Click on Forgot Password and send a mail to us. Your password will be sent to you.
Q. How do I update my profile or change my email address? (Which you'll want to do if you are pregnant or baby was born, you are going on maternity leave, and so on.)
A. Go to our registration page, and log in using the box on the right-hand side of the screen. Make the necessary changes to your profile. Make sure you save your changes by clicking on "update" at the bottom of the page.
Q. Do you sell your e-mail lists? I don't want to register because I don't want to get a lot of junk e-mail.
A. We don't sell email ids. CanadianMothers will not send you e-mail without your permission. You will not automatically receive any mail just by registering. To ensure that, check the box at the end of the registration form that says "No information", and uncheck the boxes for our e-mail newsletters (those are located in the middle of the form). You also have the option to hear (or not to hear) about special offers from us or from selected CanadianMothers partners.
Q. What am I doing wrong? Your site won't accept my Login ID, but I know it's correct. I can't register.
The usual reason for that the email Id is already in the database. Email to us, we will come to you after checking.
Site Content
Q. What is the authenticity of the conent on website?
A. The content is complied from authentic publications. We do lot of research in searching the best information for you.
Q. I'm seeking immediate medical advice. Can you help me?
A. If you have a problem that requires immediate medical attention, contact your healthcare provider right away. Unfortunately, our content is of general nature and we don't have a full-time medical staff able to answer that kind of question.
Technical
Q. Why do some of your pages load incorrectly?
Much like a baby, the Web is changing quickly. Browsers that were new only a few years ago now can't support many basic functions. Currently, we are making every effort to support Netscape and Internet Explorer versions 4.0 and higher. If you have an earlier browser, there may be some formatting errors. For older versions of your browser, please visit the appropriate page, where you should be able to update it online.
Occasionally, some pages being "cached" within your browser's history can cause this.
To empty your browser cache (PC):
On Microsoft Internet Explorer, go to "Tools", then "Internet Options". Click "Delete Files" under "Temporary Internet Files" and click "OK".
On Netscape Navigator, go to "Edit", then "Preferences". Under "Advanced" in the left hand column, click "Cache" and then click "Clear Disk Cache" and "Clear Memory Cache".
On Mozilla Firefox, go to "Tools" then "Options". Under "Privacy" in the left-hand column, then click on "Clear" under Cache. Alternatively, press Control-F5 to delete the cache of a page.
On Opera, go to "File", then "Preferences", then "History and Cache" in the left-hand column. Next to "Disk Cache", click "Empty Now".
To empty your browser cache (Mac):
On Microsoft Internet Explorer, go to "Edit", then "Preferences". Under "Web Browser" in the left-hand column, click "Advanced". Under "Cache" on the right-hand side, click "Empty Now". Click OK.
On Netscape Navigator, go to "Edit", then "Preferences". Under "Advanced" in the left-hand column, click "Cache" and then click "Clear Disk Cache Now"'.
On Mozilla Firefox, go to "Tools" then "Options". Under "Privacy" in the left-hand column, then click on "Clear" under Cache.
On Opera, go to "File", then "Preferences", then "History and Cache" in the left-hand column. Next to "Disk Cache", click "Empty Now". Then try refreshing your page.
Q. Why do I get "javascript runtime/error" messages?
A. These are caused by errors in the language that create the page, and your browser being unable to read the language. You will need to update your version of your browser to make it compatible with the language we use on CanadianMothers.
Alternatively, you can "turn off" these error messages (the errors will still occur, but you will no longer be notified of them).
To turn off your java error messages:
On PC: In Microsoft Internet Explorer, go to "Tools", then "Internet Options" and click on the "Advanced" tab. Scroll down to "Browsing". Uncheck "Display a notification about every script error". Click 'OK'.
On Mac:
In Microsoft Internet Explorer, go to "Edit", then "Preferences". Click on "java" in the left-hand column. On the right, uncheck "Alert on exception". Click "OK".
Q. I'm having trouble printing some of your pages. What's wrong?
A. While we try to make all of our pages printable, sometimes a user's computer and/or browser just can't do it.
Q. I am having trouble registering, why ?
A. Depending on how efficient our servers are, occasionally registration requests can take up to an hour to process. Should you not be able to sign in straight away, please check back after a few minutes as your request may have been processed. If your registration still does not show up, please contact our website administrators for more help.
Q. Why won't my computer accept cookies?
A. CanadianMothers uses cookies to create a personalised experience for you. Cookies are used to help us bring you the most relevant information. We strongly recommend adjusting your browser settings to accept cookies. To allow cookies in Internet Explorer, you may need to adjust your browser's privacy settings. On the Tools menu, click Internet Options. On the Privacy tab, move the slider up for a higher level of privacy or down for a lower level of privacy. Any selection other than 'Block All Cookies' should enable cookies on CanadianMothers. By default, cookies should be enabled in your browser.
For other browsers, please refer to your browser's help section for instructions on enabling cookies.
Q. How can I delete my cookies?
A. There may be occasions when you do not want CanadianMothers to use the cookies stored on your machine which help us deliver a more personalised experience for you. You will need to find the folder where these cookies are stored. In Windows/XP: go to "My Computer > Local Disk (C:) > Documents and Settings > Choose your username folder > Cookies". The CanadianMothers cookie is identifiable by the word "CanadianMothers" in its name. You can now choose to delete it.
If you do not want CanadianMothers to place cookies on your machine at all, you will need to alter your browser's privacy settings. In Internet Explorer, on the Tools menu, click Internet Options. On the Privacy tab, move the slider up to "Block All Cookies".
For other browsers, please refer to your browser's help section for instructions on blocking cookies.
This web site provides information of a general nature and is created for educational purposes only. If you have any concerns about your own health or the health of your child, you should always consult with a doctor or other healthcare professional.
Please review the Terms of Use before using this site. Your use of the site indicates your agreement to be bound by the Terms of Use.
